Question 1

What is Pawfit’s warranty?

Accepted Answer

All Pawfit trackers come with an 18-month warranty which covers manufacturing defaults (T&Cs apply).

Question 2

What is Pawfit’s return policy?

Accepted Answer

Each Pawfit tracker comes with a 30-day money back guarantee meaning you have 30 days to try it out and if you don’t love it, you can return it for a full refund. All subscriptions have a 14-day refund period.

Question 3

What kind of pets can use Pawfit?

Accepted Answer

The Pawfit 3 series is suitable for dogs and larger cats weighing over 3.5kg. Pawfit Lite is ideal for cats and small dogs weighing over 2.7kg.

Question 4

How does a pet tracker work?

Accepted Answer

Pet trackers work by connecting to three or more satellites to calculate your pet’s location. The tracker will then send the location via the mobile network to an app on your phone and display your pet’s location on a map.

Question 5

Is Pawfit easy to use?

Accepted Answer

We’ve designed Pawfit to be very easy to use and continually work with our customers to keep improving their user experience. In fact, many of our latest features are ones suggested by the Pawfit community!

Question 6

Where can I use Pawfit?

Accepted Answer

Our Pawfit trackers work so long as there is mobile phone signal in the area. All Pawfit trackers use GPS to track locations and send location updates to the Pawfit App via the mobile phone network. Pawfit 2 uses the 2g mobile network and works across Europe and parts of North America. Pawfit 3 and Pawfit Lite for cats use 4g network and works across the globe.

Question 7

What is Pawfit’s tracking range?

Accepted Answer

Pawfit 3 and Pawfit Lite exclusively use the 4g mobile network to receive and send GPS location and activity updates.

Question 8

Is Pawfit accurate? How accurate is Pawfit?

Accepted Answer

When a strong network signal is present, such as in an outdoor setting with your pet, Pawfit 3’s location accuracy is generally less than 9.7m. When the network signal is poor, such as an indoor, underground, or dense forest/wood setting, Pawfit 3 uses A-GPS to estimate the tracker’s location and the accuracy of that can range from a few feet to several miles.

Question 9

Why do Pawfit trackers need a subscription?

Accepted Answer

As each Pawfit tracker has an embedded sim card inside, a subscription is required for your Pawfit tracker to be able to send GPS location updates via the mobile network. Your subscription will also give you access to Pawfit’s other great features like activity monitoring, virtual fences, Pawfit Voices and more!

Question 10

How much is a Pawfit subscription?

Accepted Answer

Our Pawfit subscription prices are flexible and affordable to suit all budgets.

Question 11

What is the difference between the Pawfit basic and premium subscription prices?

Accepted Answer

Question 12

Is Pawfit waterproof?

Accepted Answer

All Pawfit models have a waterproof rating of IP68 and can be submerged in water up to 3m deep and for up to 30 minutes.

Question 13

Will Pawfit fit onto my pet’s collar or harness?

Accepted Answer

We’ve designed Pawfit’s attachment base to fit on to most standard collars and harness straps measuring up to 32mm or 1.2”.

Question 14

How do I attach a Pawfit tracker to my pet’s collar or harness?

Accepted Answer

Each tracker comes with an attachment base which comes in two parts. To attach to a collar/harness, place the collar/harness strap on top of the rubber base and then put the tracker attachment on top and hook it into the rubber base. The tracker then attaches to this base and can be easily removed to charge.

Question 15

What is Pawfit Voice?

Accepted Answer

Pawfit Voice is a unique Pawfit feature which allows you to record up to 6 personal voice commands which can be played out of the speaker on the tracker.

Question 16

Can I share Pawfit with my family?

Accepted Answer

Yes – you can share you Pawfit tracker with up to 10 friends and family members. To find out more about our family pet care feature, visit: https://support.pawfit.com/hc/en-gb/articles/360019411100-What-is-Pawfit-s-family-pet-care-

Question 17

Do I have to pay for the Pawfit app?

Accepted Answer

The Pawfit app is free to use and free to register an account on.

Question 18

How do you use the Pawfit app?

Accepted Answer

To use the Pawfit app, you’ll need to download it to your smartphone and create a free Pawfit account. All you’ll need to register an account is your email address.

Question 19

What network does Pawfit use?

Accepted Answer

Our Pawfit trackers are embedded with a universal sim card which is not tied to any one network. This allows the tracker to roam between network providers and connect to whichever signal is strongest in that area.

Question 20

How does Pawfit work?

Accepted Answer

Our Pawfit GPS tracker works by connecting to 3 or more satellites to calculate your pet’s location. Pawfit then uses the mobile network to send the GPS location updates to your phone and your pet’s location is clearly shown on the map in the app.

Question 21

What is the difference between Pawfit Lite and Pawfit 3?

Accepted Answer

The main difference between Pawfit Lite and Pawfit 3 is their size. Pawfit Lite is our smallest and most lightweight tracker to date, weighing only 17.6g and is designed for cats. Due to its smaller size, a number of classic Pawfit features are not available with Pawfit Lite.

Question 22

What is the difference between Pawfit 2 and Pawfit 3?

Accepted Answer

The main difference between Pawfit 2 and Pawfit 3 is the way they send and receive location updates. Pawfit 2 uses the 2g network and Pawfit 3 uses a branch of the 4g network.

Question 23

Do microchips have GPS?

Accepted Answer

No, pet microchips do not contain GPS trackers. A microchip is a radio-frequency identification transponder that carries a unique identification number and is roughly the size of a grain of rice.

Question 24

Can I implant a GPS tracker in my dog or cat?

Accepted Answer

The short answer? No. GPS trackers are complicated devices that contain antennas, sim cards, and batteries that need recharging.

Question 25

How old does my dog need to be to wear a Pawfit tracker?

Accepted Answer

Your dog can start wearing their Pawfit tracker from any age, but most will start wearing it once they are able to go for their first walks.

Question 26

What if I have more than one pet?

Accepted Answer

With Pawfit, you can register up to 20 trackers within one Pawfit account, so no matter how many dogs are in your care, they can all be monitored, just as closely.

Question 27

When will my order arrive?

Accepted Answer

All UK orders containing a Pawfit tracker that are placed by 1pm on a weekday will be sent using Royal Mail 24hr delivery and a tracking number will be included with your dispatch confirmation email.

Frequently Asked Questions

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